Accelerated Science Program Helps Adult Students Find Healthcare Jobs Faster

Accelerated Science Program Helps Adult Students Find Healthcare Jobs Faster The older we get, the more aware we become of time remaining. We tend to become more efficient because there is less time to waste, less time to spend doing something we either a) dont want to do, or b) are capable of doing faster. If youre in the medical field, or want to be, and the above sounds like you, the Integrated Science Program (ISP) from Lifelong Learning Institute might be right for you. In a nutshell, the program focuses on one science for a full month, and then moves on to the next subject. So rather than taking four subjects at the same time for a full semester, you immerse yourself in just one subjectfocused attention on one topic. At Southern California University of Health Sciences (SCU), for example, the ISP format involves face-to-face, full-day classroom time on Saturdays and Sundays, web-based learning from home during the week, and weekly tests. Its designed especially for adult students who work. With this format, theyre able to attend classes on weekends and fit the self-study portion of the class, which includes online discussion forums, into their lives whenever they can on weekdays. At SCU, the following courses are available in the ISP format: Biochemistry LabChemistry for Allied Health Professionals (Organic Chemistry and Biochemistry combined) Lab)General Chemistry 1 2 LabHuman Anatomy and Physiology 1 2 LabHuman Biology 1 2 LabMicrobiology LabOrganic Chemistry 1 2 LabPhysics 1 2 Lab Most ISP students at SCU are working toward completing science prerequisites for health science degrees for use in the following careers: ChiropracticDentistry and Dental HygieneMedicineNursing (LPN, LVN, CNA, ADN, RN, BSN, MS, PhD)OptometryOsteopathic MedicinePharmacyPhysician AssistantPhysical TherapyPodiatric MedicineVeterinary Medicine The ISP brochure from SCU states: Immersion learning enables ISP students to easily remember the earliest lessons of the curriculum throughout the entire duration of the course. ISP students report that never before have they grasped and retained the concepts of basic sciences so completely. The accelerated format is equal to the same credit hours as traditional semester-long programs, providing nontraditional students with one more option for fitting school into their already busy lives. If youre unsure about whether or not this kind of program is right for you, plan to attend one of the monthly open houses held on Saturdays in both Los Angeles and San Francisco. Youll also find the FAQ page helpful in answering questions you have, and theres a webinar you can take that explains everything about the Integrated Science Program, including how to apply. Testimonials are also helpful when youre trying to decide on an unconventional form of study. Be sure to read what other students have said about their success with the program. Allen Grove, Abouts Expert on College Admissions, has a nice profile on Southern California University, including info about the test scores youll need to get in, the number of applicants generally accepted, enrollment numbers, costs, financial aid available, most popular majors, transfer, graduation, and retention rates, and the schools mission statement. Thats a whole lot of info in one spot. Related science topics at About.com: BiologyChemistryHealthMathematicsPhysics

Basic documents affecting American Society essays

Basic documents affecting American Society essays BASIC DOCUMENTS AFFECTING AMERICAN SOCIETY There are three basic documents which affect American society almost daily in day to day affairs. They are the Declaration of Independence, the Constitution, the Bill of Rights. Each The sentiments in favor of independence from England was growing in the American Colonies during the last days of 1775. The opening battles of the revolution, at Lexengton and Concord and at Bunker Hill, had already taken place when, in January 1776, Tom Paine published his pamphlet Common Sense. The pamphlet was a violent attack on monarchy and on king George 111 and was a strong plea for an immediate declaration of indepen- dence. It sold more than one 100,000 copies within three months and led to a major increase The rights that Declaration cites, such as the right to life, are defined as natural rights given to man by God and not privileges granted by the government. The government is duty bound to protect and nurture these rights or else the people may overthrow it. Constitution of the United States is the supreme law and plan of the government. The Cons- titution was described the then British Prime Minister William Gladstone as the most wonderful work ever struck off at one time by the brain and purpose of man. The oldest written constitution still in use among the major nations, it has had great influence on constitutions later adopted by other countries. The principle of limited government, as enshrined in the Constitution, was applied in several ways. Devolution of power among the component States and the Federal government proved forerunner for such federal structures throughout the democratically elected governments in Many of the rights contained in the Bill of Rights were developed in England during the ...

Carbon Trust Company Essay Example | Topics and Well Written Essays - 3000 words

Carbon Trust Company - Essay Example The social factors do not affect the company’s strategies. It will work the same way as it is already even if the pension funds are increasing or decreasing. It will work the same way even if the population is aging. All of these factors are not influencing the company in any major way. Markets have always been developing with the help of advanced technology every day. The basic pioneer of the operations of the Carbon Trust Company is technology as CRM plays a major part. Theagingopment of mutually beneficial longer term relationships between the companies is the basic essence of CRM. And this is what Carbon Trust is flourishing on. First the customer acquisition is the main focus of the company, and once it is over with this stage, it focuses on long term achievement for the operations of its own company and ultimately other organization. Among all the environmental factors, the climate is of major concern as it is the one on which Carbon Trust is working on. To reduce the effects of carbon on our climate and to save it from further destruction is the main aim of this company. This would include how their competitors influence the overall strategies of the company. The list of Carbon Trust competitors includes all those companies which are working for this matter. There are many areas that are enlisted for which the company is working and many small companies are also dealing in the same field. The competition takes place in the fields of wind energy, industrial energy accelerator, marine energy accelerator and biomass heat accelerator. Carbon Trust is producing various technology driven inventions that are needed to fight the competition, for example, they introduced  £8m competition designed to help UK firms secure a chunk of global fuel cell market that new research estimates could be worth $180 billion a year by 2050 (Guardian, 2009).

Death Penalty Debate Essay Example | Topics and Well Written Essays - 500 words

Death Penalty Debate - Essay Example The main argument in favor of death penalty is the possibility of an innocent person being mistakenly executed. Given the long and rigorous justice process that precedes the conviction of a person beyond a shadow of doubt, the risk of such an incidence is extremely low. There are also arguments that a criminal can still reform and atone. Opponents of death penalty argue that society should not give up on wrongdoers altogether. In my opinion, it is the victim's near and dear ones who can give a fitting answer to this question. I am sure that the parents whose daughter has been raped and killed in cold blood will not forgive the criminal. It is the society's responsibility that they should get justice. Capital punishment is a reflection of the public belief that some crimes so grievously offend humanity as to merit a death punishment (Sharp, 2000). Perhaps this is why it still finds support in many of the world's nations (Wikipedia, 2007 ). It has been proved that convicted criminals freed on parole or probation commit thousands of violent crimes every year, thus endangering the lives and property of many innocents (Sharp, 1997). Therefore, the death penalty saves lives in the long run. It should definitely be given for extreme crimes in order to deliver justice to the victimized as well as to deter future offenders. i) Deterrence - The main advantages of this punishment in this philosophy is that many future crimes either by the

The Effect of Media (Internet) on Children behavior Essay

The Effect of Media (Internet) on Children behavior - Essay Example Ethical reasoning on the subject of Internet use among Children and Adolescents VII. Conclusion The Effect of Media (Internet) on Children’s Behavior INTRODUCTION Since the introduction of the internet, children everywhere have been fascinated by this media format and the various opportunities for entertainment that it presents. Today, most children in the developed nations are interested in internet related sources of entertainment and information than in formerly popular activities such as reading story books and playing in the playground. The teenagers in Western nations use the internet for entertainment and education almost as much as the adults do. Objectives of Studying about the Effects of Internet use by Children and Teenagers Children today have more access to a lot of information than children in bygone eras did due to the internet. Computers cannot really be considered as being innately damaging to the minds of users, or only beneficial; however, in the hands of ch ildren, they can be changed to become either of these options. The internet can deeply affect a child’s psychosocial development. Thus, it is vital for educators as well as parents to acquire the necessary information in regards to the effects of prolonged exposure or supervised exposure of children to the internet. This will then allow them to be able to offer direction on the age-appropriate exploitation of different features of the Internet. The fact that this objective may be difficult to achieve is not unusual. In the present age, there are many educators as well as parents who may fear that they know much less about how best to use the different internet features that exist than their own children. Many do not even appreciate the emergence of the internet as the latest medium which can be used to champion literacy. Moreover, this approach may be counterproductive because there is a need for parents to understand how the internet affects their children’s developme nt. In addition, there are many unseen dangers in the relatively unregulated world of the internet. The only way to tackle such potential dangers is by learning about different facets of the internet and accepting statistics and facts about the effects of the internet from researchers who study the subject. Learning about the internet will also allow educators as well as parents to be able to ensure that children benefit from educative information from a safe environment. Research Findings on the use of the Internet The findings of all research conducted on internet use among children indicate that there are both negative as well as positive developmental consequences that come with using the internet during adolescence as well as childhood (Holloway & Valentine, 2003). It has also been established that there are other environmental elements that mediate the effects of childhood online behavior. The techno-subsystem theory, for instance, addresses aspects about child interaction wit h both non-living factors such as information from hardware sources, and living sources such as colleagues (Holloway and Valentine, 2003). In emphasizing the function that technology plays in the development of a child, the ecological techno-subsystem supports the holistic examination of the developmental results that could be determined by various levels of internet during a

Problems In The London Zoo

Problems In The London Zoo The Zoological Society of London known as ZSL was founded by Stamford Raffles in 1826 and in 1828 it was opened to member of London Zoological Society for the study of animals, Zoo was on open to public until 1947 to get aid funding. In 1926 there were major expansions to Zoo to accommodate new animals and to keep large animals into natural environment. As Zoo continues to progress and in 1931 it was worlds first open zoological park. In 60s Institute of Zoology was established. London Zoo has been known as national history and contribution to the zoological world. Despite the low visitor turn up and today its a home of wonderful animals of more then 650 species and 130 animals are used breeding purposes. Not only that its also recognized worlds first reptile hose in late 40s and in 1852 worlds first aquarium. Decimus Burton was the first architecture designer of the zoo who was also the designer of Marble Arch London and Colosseum Theater. Q1: Identify and describe one of the problems that currently exist and explain how it is potentially harming the company. Problems in London Zoo London Zoo since its opened in 1828 has played vital role in the country scientific and entertainment activity of the society. London Zoo had grown rapidly from early start and continues expending but it ran into multiple problems in 1960s and 1970s due to various reasons. One of the major problems which can be easily identified is the lack of strategy operation plan for London Zoo. Operation strategy involved keeping the routine operations in place despite the number of visitor to the Zoo. Marketing plan had work out in the past but it all goes into drain, if end of the day customers feel lost and are not entertained or managed well. Customer dissatisfaction can potentially lead to customer not returning to Zoo and as well as it can create bad impression which can harm new or returning visitors. In these competitive era of entertainment; customer satisfaction is consider a key to success, which London Zoo has failed to provide effectively over the period of time. London Zoo has failed to delight its customer by not providing quality of service for customer processing which involved managing parking areas, queues, information desk, customer handling and information processing. Fail to achieve can lead to customer unhappiness, can create chaos and seriously damage the Zoo image. Other problem can be related to Society attitude and behaviour towards the animals, today people are well more aware of animal warfare, rights and conservation. There have been questions and debate concerning what is the role of a Zoo in society, should animal be kept in captivity or used for human entertainment. People have become much more educated and are questioning the role of Zoo in the society. Attracting number of visitors and applying capacity management operation to keep them organise have been crucial problems of London Zoo for long time. It has harmed company potentially as it has lead to various problems which included cut down in development projects; number of large animals has been move to sister Zoo to cut down the cost, services quality has affected due to lack of funds. This may lead to people not returning to Zoo for next 3 to 6 years unless there has been major development or new attraction in Zoo to drag them back to Zoo. Q2. Describe the evidence that support your claim that problem exists. Problems Evidence The major problems of London Zoo as identified previously have come to know from various sources. The source has been various reviews, feedbacks and various studies have been conducted on London Zoo to identify these problems. From past experience of the Zoo we have seen the whole operations crashed when more then expected visitors attendance. Management announce save my Zoo campaign after it failed to meet the expenses. Campaign attracted 18000 visitors in a day which lead to complete chaos in Zoo; there were queues everywhere, restaurants run out of food, parking problems and visitors found them self lost. There have been continues decline in number of visitors since 60s and 70s. Number of visitors have be fluctuating because of various reasons, There has been continues increment in number of leisure and attraction places in London only, there are around 130 major attractions in London. There have been numerous communications and travel invention has made easy to travel and trip around world which has made number of domestic visitor to decline. As stated in case there has been no major development for last 30 years, but in last couple of years Zoo has done some development work to improve the visitor attendance level. There have been animal welfare, rights, law and ethics awareness as it never been previously. Britain Govt created animal welfare advisory committee in 1967 which later became Farm Animal Welfare Council in 1979. It recommends animal freedoms and rights. There are 5 major freedoms which are promoted under this council which have been given in appendix. There have been debates in society in first half 20th century but its get intensified in 1980s to protect the ethics of animals. Due to continue awareness and debate in society has made people to think about the existence of the Zoo in society and their interest towards the Zoo. Customer Quality satisfaction has been the main issue in zoo. As its mentioned in case study, as Zoological society restructured is organisational departments to improve the operations and quality of service. After reviewing various unbiased reviews, the quality of service has been poor in London Zoo and as customer feedback shows there has been lack in operation management. There have been number of issues with visitors which includes poor operations and Planning, Empty Cages, Low Food Quality, Queues Everywhere, Lack of Seating, Baby facility. Few customer reviews have been attached in appendix with references. Q3. Carry out a critical literature review to identify what is considered to be Best-Practice in the area of Operations Management related to the problem. Literature Review and Best-Practice Introduction London is one of the major tourist attraction for visitors around the world, every year approximately 150m number of tourism day trips are made to London (source: The Countryside Commission website) and estimated total attendance 50m to London attractions during 2006 (Source: Visit London website). As a result of large number of visitors; attraction increases competition and importance to continuously improve the service quality to attract large chuck of visitors coming from domestically and internationally. Literature Review As previously discussed London Zoo has number of problems from which one of the major problem is to address the issue of service quality and customer satisfaction. There are various academic studies has been conducted to address the issues related to customer satisfaction, service quality and behavioural intent. Different model present different method of measuring the service quality some author describe as gap between customer expectation and perception, alternate author believe assessing the perceive quality by customer is a component to measure quality. A literature overview of different models can be found in Cauchick Miguel and Salomi (2004) presented in table 1 below. Table 1 Proposed models for measuring service quality (adapted from Cauchick Miguel and Salomi, 2004). As it can be concluded from the diagram there is no best practice to be adapted to measure the quality service. SERVQUAL has been centre of debate for most researchers but there have been critics of its accuracy, validity and implication on all kind of service industry. There has been intense use of SERVQUAL model in different service industry like banking, fast-food restaurant, call centre and other various industries despite huge criticism of the model. As oppose to SERVQUAL other model was developed as a result of criticism, SERVPERF is comparatively less used in industries like hotels, public services, cell phones services and various other. SERVPERF critics believed its only applicable in developed countries. SERVPERF Model One of the strong critics SERVQUAL model were Cronin and Taylor (1992) and they developed their own new model based on the original model, they argued that quality service can be measured based performance only. SERVPERF model is single item scale and developed based on performance satisfaction as oppose to performance and expectation in SERVQUAL. SERVQUAL Model The SERVQUAL model is a technique that can be used to measure a gap and perform analysis of an organization between customer expectation for the service and their perceptions of the providers. It can also be used internally to perform the gab analysis of the employees and employers. It was initially based on 10 aspects if measuring the service quality of an organisation and later refined by author to five dimensions which are reliability, assurances, tangibles, empathy and responsiveness. SERVQUAL requires conduction a detailed survey or questioner to analysis the gaps between what was expected by the customer and what currently offered by the organisation. It involves relevant important of each question and measurement of perceived service and measurement of quality service provided. Conclusion From the brief literature review we can conclude that best practice can be SERVQUAL Model as its widely used in for service quality measurement model. SERVERF can be useful but its not as intensely studied and reviewed by researches and practitioners. SERVQUAL Gap Model Diagram illustrated Available at: http://www.gccrm.com/eng/content_details.jsp?contentid=2068subjectid=101 [Accessed 8 November 2009] Q4. From the conclusions drawn from your literature review and your findings within the case study create a proposal for the changes you would like to see introduced to solve the selected problem. Finding and Change Proposal A conclusion can be drowned from research, evidence and literature review that Zoo has number of problems which can be addresses by following these steps. Service Quality and Customer Satisfaction Development Work Animal Captivity and welfare Issues Service Quality and Customer Satisfaction As previously found the customer satisfaction and quality of service score was low. Furthermore the finding of review of different customer at various review sites shows that London Zoo operations have poor performance which includes poor operations and planning, empty cages, low quality food and queues everywhere. This shows there is a gap between customer perception and service provided. As suggested from literature review that customer satisfaction and perception can be achieved and that can be used to improve the services. After gathering the results from SERVQUAL model, these issues should be addressed operation management tools. Development Works There has been greater decline towards the visitors attendance due to lack of attraction and facility provided by London Zoo. The new development like African Bird Safari in 2005, In 2006 Meet the Monkeys opening and walkthroughs Into Africa Butterfly Paradise and Gorilla Kingdom and Clore Rainforest Lookout in the year 2007 by the London Zoo were encouraging and right steps towards creating more attractions, But as analysis shows its only mange to increase visitors at smaller scale and reviews shows customer were not satisfy with the new Gorilla Kingdom as their expectation were much higher then the what the got. There should be continue development in providing support facilities like baby facility, seating facility, parking, extra counters to reduce queues and journey planner for Zoo to walk through the Zoo to give complete and entertaining day out in Zoo. Animal Captivity and welfare Issues One of the major concerns by animal rights and welfare society were to address the issues related to animal facility and welfare in society. London Zoo management should work towards the captivity and happiness of animals. London Zoo should work to provide natural environment for animals so there happiness are confirmed with the entertaining of the visitors. Animal breading and preservation research work should be launched by zoological society and should raise awareness about the work been done but zoological society, so in this way instead of become party against all the animal rights and welfare organisation ZSL can actually work with hand to hand to address these issues and develop a positive society attitude. Conclusion The above mentioned points can clearly address the basic and major problems currently faced by London Zoo. It can certainly create positive and healthy attraction and attitude of the society and which can lead to new visitors and as long as returning visitors as well. Q5. Additional task: If you were appointed as a Management Consultant of London Zoo and you were requested to conduct a competitive analysis of your park versus those offered in: 1) Bristol zoo and 2) Chester zoo in order to improve your competitive edge and attract more customers; which operations mange tools/models would you use to do so and why? After so doing, what set of reasonable improvements would you suggest to the London Zoo director. Competitive Analysis To evaluate the strength of competition is the key to gain competitive edge on your competitors. The competitive environment provides opportunity to analysis the own organization and competitor as well, to achieve this edge various tools and models are available which are widely used in different industry sectors. There are different methods and techniques available to conduct a competitive analysis of different organization in similar industry. Popular models include Porters Five Competitive Forces SWOT Analysis Competitive Benchmarking Porters Five Competitive Forces Michael Porter model provides the framework to gain competitive edge by analysing the industry context in which firm operates. The competitive model is identifying the 5 basic competitive forces: Entry of competitors Threat of substitutes Bargaining Power of buyers Bargaining Power of suppliers Rivalry among the existing players Critics believe that this model is to analysis individual business strategies and extra care is required to not to underestimate current organization strength and weakness. SWOT Analysis SWOT analysis is used to analyze the competitor and identify their strengths, weaknesses; opportunities and threats which help determine the target market, competitive edge, customer services and forecasting. Strengths This is use to identify the strength, potential strategy, marketing strength, customer services and positive tangible, intangibles. Weaknesses Weaknesses involve evaluating the culture, organization structure, operation efficiency, operation capacity, market share and position on experience curve. Opportunities An opportunity is consider as a chance to introduce new product or service. Opportunity can arise due to external factors and can increase the chance of high return. Threats Similar to opportunity these may lead to potential threat, it can be social changes, customer, competitor, new technology, economic or political and regularity changes. Benchmarking Benchmarking is a process to identify performance of organizational processes and activity are best-practice. The objective of benchmarking is to evaluate business unit, division, and organisation performance as compared to similar industry. There are 5 types of benchmarking Internal Benchmarking Competitive Benchmarking Functional Benchmarking Generic Benchmarking Collaborative Benchmarking In this scenario competitive analysis should be performed using performance or Competitive Benchmarking. Competitive Benchmarking Competitive Benchmarking is used to identify and compare the company performance with a competitor. Comparison can be all dimension of a business it can range from finance, product and services, technology, development and personal polices. To increase Zoo competitiveness, it helps to understand how your operations and business processes compare to that your competitors. It allows to examination of current processes and weaknesses which help to change and improve with experience and practice. While conduction benchmarking it should be clearly define and data information shared. Wrong comparison and less information may lead to meaningless comparison. Process of benchmarking can be elaborate using following diagram. Benchmarking process [online] Available at www.pcimag.com [Accessed 17 November 2009] Improvement Recommendations Would like to suggest following recommendations: Strengthen the competitive edge and try to come over weakness identified while doing competitive analysis. Improve Quality of service and customer satisfaction Provide support facilities like baby facility, seating areas and information desk Improve daily operation task effectively Increase the big animals which can increase the competitive edge Provide animals with closer to nature living facilities Take measures to cater the animal happiness and welfare issues. Appendix Customer Reviews London Zoo, not great! On a 3 day trip to London and unfortunately was part of a day I felt could have been spent somewhere else! It is one of the worst Zoos I have ever been to! Most of the cages were empty and to be honest I have been to much better zoos!! by gooseuk7 [online] Available at: http://www.tripadvisor.co.uk/ShowUserReviews-g186338-d187553-r48182591-London_Zoo-London_England.html [Accessed 9 November 2009] London Zoo An expensive waste of time Costly admission prices to a zoo with few interesting animals and many sections and stalls empty. The admission prices are already expensive at  £13 per adult,  £10 per child, but then the ticket sellers force you to pay an extra  £1.50 optional donation. Its hard to stand up to them to avoid this donation. Car parking is expensive at  £9. There were no elephants. This has been the case for a while, and has been mentioned by other reviewers, but seems a shocking omission. There were no gorillas the whole section is boarded off and under development. The bugs area was also under development. There are none of the exotic animals like pandas any more. Many of the animals that were present stayed out of view. The food was pricey like the admission (but this is normal for such places).by yood [online] Available at: http://www.dooyoo.co.uk/theme-parks-zoos-national/london-zoo/1034722/ [Accessed 8 November 2009] Disappointing Ive been many times and this time was the most disappointing. Too many areas seemed to be in the middle of refurbishment. Night zone was too dark couldnt see anything. I like meerkats, but they seemed to be everywhere. The outback was dismal showing a lack of ideas. As Ive said Ive been before and those visits were much better, I would still go again in the hope that things improve. To be honest Chester zoo is better. By munslowl [Online] Available at: http://www.tripadvisor.co.uk/ShowUserReviews-g186338-d187553-r36778432-London_Zoo-London_England.html [Accessed 8 November 2009]

written communication Essay example -- essays research papers

INTRODUCTION. â€Å"Man is an animal that lives in language as a fish lives in water and so written communication is just one of the ways that man can survive through† (English scholar Annie Dillard). Writing is a skill to give information. Like all skills, it is not inborn and so it needs to be learnt. To give information you need good communication skills including the ability to write simply, clearly and concisely (Harris & Cunningham, 1996). QUESTION A. Delineate the purpose of written communication, giving reasons for your answers. Different people have different reasons as to why they write. Some people write for their own private reasons or to attain their own individual goals. An example of this ‘private writing’ is exploratory writing. This is writing ideas that you do not want others to see. Introductory writing where you free write on a topic, before composing what you want to say. Examples of writing to explore a topic include keeping a journal, which helps one to take down information that will help him recollect and investigate ideas for a future write up. Another purpose in written communication may be to communicate something that happened, or narrating an experience to a reader. This is referred to as writing to reconstruct experience. To make the experience more vivid and interesting to a reader, you should give specific details, use concrete language (words that create a specific image in the mind of your reader for example: slowly tip-toe) and use of analogies (comparison words, for example hard as a rock). Examples of this purpose of writing include: - a witness writes a police statement to describe an occurrence. Or writers who write novels or books describing a true story they experienced. In most of our lives, we learn from those who can teach. Experienced elders or specialists teach us how to live, conduct ourselves, relate to one another and survive in different environments. My first day in USIU I was handed a student handbook which had all the rules and information about the university. That handbook was written with a purpose which was to instruct and advice. The purpose of instructions from this type of writing is to explain to readers about something or what they should do. Another purpose for writing is to inform. Information is power. In today’s society people need a lot of information to perform, thus making information qui... ...in formulating a written message. They are: - plan the message, free writing major points, compose your message and lastly evaluate your message in that order. REFERENCES. Hartley, P. (1996). Interpersonal communication. New York: Routledge. Denny, R. (2002). Communicate to win. London: Kogan Page Ltd. Verderber, S. K., & Verderber, F. R. (1976). Interact; Interpersonal Communication Skills. California: Wadsworth Publishing Co. Wolvin, A. & Coackley, C.G. (1996). Listening (5th Ed.). Dubuque: I.A. Brown & Benchmark. Hartel, C.W. & Schwartz, W.S. (1994). Ready for the real world; senior experience. Belmont, California: Wadsworth Publishing company. Fielding, M. (1997). Effective Communication on organizations, 2nd edition, South Africa: The Rustica Press. Gibson, J.W. & Hodgetts, R. (1991). Organization communication: A Managerial Perspective. New York: Harper Collins Publishers. Chandler, F.G. (1995). Fundamentals of Business Communication. Richard D. Irwin Inc. Bienvenu, S. & Timm, P. R. (2002). Business Communication, Developing Strategy and Skills. Prentice Hall. Harris, J. & Cunningham, H.D. (1996). Guide to writing. New Jersey: Prentice hall.

Listo Systems: Cami Machado, Trainer

Listo Systems: Cami Machado, Trainer Context: Listo Systems is a graphic service agency and is one of the leading companies within the sector. They recently implemented a new black box technology which resulted in a demand for trainings for the employees as well as â€Å"train-the trainer† sessions. Cami Machado is responsible for conducting these sessions and she feels well prepared. She is also the one who represents the company at an annual Computer Graphic Service Trade Show. Key Issues and Problems: Cami Machado has previous experiences and therefore feels confident and eager for the first session of the trainings.However, the general evaluations of the course were poor and most of the trainers had no clue of what was expected from them. Although Cami is not worried, her manager realizes that something needs to be done. The second issue is related to the Graphic Service Trade Show where Cami routinely represents Listo Systems. This year because of the occurring changes, L isto has scheduled a private presentation for key contacts. Cami is assigned to give a flashy, multimedia overview of the clients benefits of the new â€Å"black box system†.However, she is procrastinating and thinks that from sales or marketing would be better suited for this task. Applying concepts: Cami knows that she could do a good job making the â€Å"glamour show†, however she wants to have the presentation reassigned. In this case Cami is able but unwilling and therefore her performance readiness is R3 (at level 3). She prefers to talk to the â€Å"real† people with â€Å"real† questions. As for the trainings that she has been assigned to organize, Cami feels herself able, confident and willing (R4). In the past she has taughtInformation Technology courses at a local university and for that reason she feels well prepared. She has spent two weeks preparing detailed manuals however the professional trainers do not share her enthusiasm and confidence . From their perspective, Cami is an R2, because even though she is very motivated and willing to accomplish this task, the other trainers are not satisfied with her work. She is not very effective in giving precise directions of what should be done and what is expected, and the majority of the trainers are lost and confused.It is important to notice that the concepts of ability and willingness are an â€Å"interacting influence system†. In other words, that they are interconnected and a significant change in one will affect the whole. This is why the amount of knowledge, experience and skills often affect confidence and motivation. Cami feels that she knows what is required for the trainings to be successful because she has had experience at the University. However, it is hard to say whether she has all the skills that are necessary to train-the-trainers.Comments from the trainers also included â€Å"lots of smoke but no fire† and â€Å"talks down to us†. We ca n therefore conclude that the reason why the trainers where not satisfied was not necessarily because of Cami’s technical skills, but maybe her relationship with the employees. Her directive behavior is very high but her relationship and supportive behavior not as much. Looking at the Situational Leadership model, Cam is using S4 leadership style, which includes low relationship and mostly delegating. Alternative Courses of Action:In order to be more successful in leading the others, Cami should use the S2 leadership style, which includes selling and most importantly explaining what she expects from the trainers. Cami considers herself well prepared and experienced however the evaluation of the course was poor because of lack of explanations. Another reason why the employees were not satisfied was because Cami was â€Å"talking down to them†. To avoid this, Cami should be more supportive and use participative leadership style that will allow her to interact with the ot her trainer and to improve her relationship with them.To make everything more certain, Cami should clarify the path by explaining the follower’s – in this case trainers’ work role. Only then she should display her motivations and effort to accomplish the work outcomes. The Chosen course of Action: The combination of all the above-mentioned solutions would work best for Cami’s situation. However, I believe that the biggest issue in this cause was that the trainers where unaware of what was expected from them. And therefore the best solution would be that Cami clarifies the goals of the trainings and only then tries to motivate and encourage the trainers.Action Plan: Although Cami is a very valuable employee, I believe that her manager should be more directive towards her. For example, he shouldn’t let her procrastinate and reassign her tasks. It is obvious that Cami loves her job and making her tasks more certain and a bit stricter would make a posi tive change for everyone. The trainers and employees of the organization are already dedicated and hard-working, therefore no big changes are necessary. However, slight alterations could be beneficial as discussed above. Listo Systems: The New Security System – Buying In Context:Listo Systems is a graphic service agency and is one of the leading companies within the sector. They recently implemented a new black box technology that caused different reactions from the employees. Key Issues and Problems: One of Cami’s team members, Steve, was unsatisfied because he just got used to the â€Å"old† system and doesn’t want to start all over again. He is thinking about transferring to another department within the company that doesn’t involve the use of the black box. The main issue in this case is that the implementation of the new security system can be a potential risk for losing the employees.There might be other employees like Steve, who are not will ing to adapt and who might take to decision to leave. In the long run this could negatively affect the company because the turnover ratio would increase. Applying concepts: Even though Steve was having difficulty adapting to the new system, there are other employees who are willing to do â€Å"whatever is necessary to keep the customers happy and them employed†. The majority of the employees want to keep their current jobs and this is what motivates them to learn and to adjust to the new security system.The company is doing everything that is necessary in order to train the employees, so the main factor that is required for an overall success is the motivation of the employees. It is clear that Steve’s performance readiness was at the very bottom (R1) because he was unable, insecure and unwilling to learn how to work with the black box. He is displaying frustration and has a complaining behavior, which is typical to the level 1 employees. Angie, the second team member, is an R2, because even though the new black box is foreign to her, she is willing and is motivated to learn.The third member, Dorothy, has an extensive experience with the black box, and therefore she is at the highest performance readiness level (R4). She has the right skills and at the same time we can see that she is willing to work with the new system, because she’s encouraging all the other members to support it as well. According to Maslow’s hierarchy of needs, employee’s motivation and performance depend on various factors that need be satisfied at the first place. In this case, we can assume that the physiological, social and safety needs are satisfied. However, as some of the employees don’t feel confident, their esteem nd self-actualization factors are not fully satisfied. This demotivates the members of the company and negatively affects the productivity level. Alternative Courses of Action: As stated in the case, in order to diagnose the perf ormance readiness level, the indicators of ability and willingness should be combined. You have to assess whether the individual is able (presently performing) and whether he is willing or unwilling to perform a certain task. A good way to do that would be by running an emergency survey, right after the implementation of the black box.This would help to find out in which areas the employees need help and guidance, as well to assess the overall satisfaction level. In order to avoid losing more employees, the management should have more individual approach towards its employees. Some people are quick-learner while the other dislike major changes. The results of the survey would show who needs additional help, and the trainers could focus more on this specific group of employees. There is not an appropriate leadership style for this case, because every member needs to be approached in a different way.The S3 level would be the most appropriate because the manager would be able to encour age and help its employees by participating more. The Chosen course of Action: The best solution would first of all be to run a quick survey within the department. After determining the indicators of ability and willingness, it will be much easier to find out the employees’ performance readiness and to decide which leadership style is the most appropriate. Action Plan: Different employees have different opinions and it is hard to keep every single member satisfied.The survey would allow to asses the common weaknesses within the group and to fill the gap by organizing trainings. Listo Systems: Cami Machado – System Conversation Context: Listo Systems is a graphic service agency and is one of the leading companies within the sector. They recently implemented a new black box. Cami, the responsible for the system has taken the black box through all the recommended steps tests and it performed perfectly. The system has also been tested by a former CIA computer specialist an d its was declared to be flawless. Nevertheless, Cami insisted to keep the old system â€Å"just in case†.Key Issues and Problems: Even though everything turned out to work perfectly, Cami confessed that she has never been so nervous in her life. She had asked to keep the old system as well, however she was still very anxious and was sleeping only a few hours at night. Applying concepts: Cami’s performance level in this situation is R3, because even though she was able to make the switch, she was still not confident and very hesitant. However, she had asked to keep the parallel system, so in case if something went wrong, there was an alternative solution. There was no reason for Cami to feel nervous, even if the black box failed.The leadership style that Cami’s manager should use is S3. He should support her in risk-taking and compliment the work. Alternative Courses of Action: The manager should not disempower Cami, because she has done a hard work and deserves appreciation. He should be very supportive and help her to deal with her nervousness. As mentioned above, this would be a S3 leadership style, which would result in building confidence, actively listening and encouraging. The employees should try to adapt to the new system, instead of leaving the department and creating more issues to deal with.They should also be supportive towards Cami, and appreciate her effort. The Chosen course of Action: Cami’s manager should take more participation in the implementation of the black box. He should leave everything on Cami’s shoulders, even though she’s the one responsible for the project. A supportive leadership style would be very effective in this situation and would help Cami to work more productively with less stress and anxiety. Action Plan: With the help of her manager and her employees, Cami should be able to overcome the difficult period at her workplace and gain more confidence in the work that she is doing.The management should help her to increase her performance readiness level to R4, by showing more support and encouragement. Listo Systems: Randy Mack, Trainer, Listo Systems Context: Randy Mack is an experienced trainer for Listo Systems and has worked with the company for a number of years. His evaluations have always been first rate and he has been able to develop a rapport with the people whom he trains. Key Issues and Problems: Recently, Randy is not happy with his job and had received below-par evaluations for the first time. His main concern is the lack of career advancement at Listo Systems.Some of his training have ended in confrontations with the trainees. Applying concepts: Maslow’s hierarchy of needs explains clearly why Randy is dissatisfied with his job. Even though he has performed perfectly for so many years, the lack of self-actualization and career advancement demotivates him. With all the new changes occurring with Listo Systems, the management is possibly more focused on profit and the technology rather then promoting its employees. This lack of attention has resulted in demotivation because Randy feels that his work isn’t much appreciated anymore.His performance readiness is at R3, considering that he knows his job very well and his has been number one for a long time. However the lack of career advancement made him unwilling and decreased his productivity. Alternative Courses of Action: The management should use S3 leadership style, in order to improve Randy’s performance readiness level. Considering that he is a valuable employee, it would be a big loss for the company of Randy left. In order to avoid that, the management should try to show more encouragement and offer possible ways of growth within the company.For example, another solution would be motivating him with financial bonuses. The Chosen course of Action: It’s Randy’s experience that makes him a valuable employee, and he cannot be easily replaced . For that reason the managers should compromise by either promoting Randy or suggesting other potentials ways of career advancement. Action Plan: The managers should make a quick decision before it gets any worse. They have to motivate Randy to stay by offering bonuses and showing that they appreciate his work.

Albinism Gentic Essay

Albinism Gentic Essay Albinism Gentic Essay Gabrielle Correia Albinism What is albinism? Albinism is a defect of the melanin production of color pigment in the skin, hair, and eyes. Melanin is the substance that gives color to skin, hair, and eyes. Albinism is passed down through families, from parent to offspring. There are only two specific types of this syndrome, Type one effects the colors of your eyes, skin, and hair, Type two is due to the effect of the P gene children born with this type have slight coloring. But, the worst case of albinism is called oculocutaneous albinism. People with this form of albinism have either white or pink hair, as well as vision problems. Type one albinism affects mostly the eyes, when looking at a person with type one they look pretty normal. But, with an eye exam it will show that there is no coloring in the retina. There are some ways you can tell if you have Albinism. You can tell by the absence of color in the hair, eyes, or skin. Most people with Albinism have lighter skin then most people and have patchy and m issing skin colors. Also many forms of Albinism associate with these symptoms including: crossed eyes, light sensitive, rapid eye movement, and vision problems. People with Albinism have to be careful with how much exposure they get to the sun because freckles, moles with no color, freckle spots can form all over their body, in which case could cause much harm to ones body. Their hair color can range from very white to brown. People who are either African or Asian have a hair color that is yellow, or reddish brown. But, their hair color may change before early adult hood. Eye color ranges from light blue to brown and may change over time. The iris can completely block light from entering the eye. Because of this their eyes might somewhat appear red in some lighting. The main purpose of the treatment for Albinism is to try and relieve the symptoms. But, treatment depends on how server the case is. One way people with Albinism can treat themselves is by staying out of the sun or weari ng sunblock. Also make sure the person is clothed well so no sun has a way of hitting them. Wearing sunglasses also plays a huge role because this may help with light sensitivity. Most doctors prescribe glasses for people with Albinism to correct vision problems and eye position. But, sometimes eye muscle surgery is needed to correct incorrect eye movements. Albinism does not affect ones lifespan though. But, people with Albinism may be limited to most activities outside because of the sun. Albinism is an inherited disorder; most patients with this disorder are encouraged to go see a genetic

Free Essays on Mastering Hotel Design From Beginning To End

A developer’s vision for an out-of-this-world resort is often much grander than the real-world budget will allow. This hard reality demands a hotel design team capable of making the vision affordable. A key step in making a project affordable is involving the major design team members at the very outset of the project. When an experienced architect joins with a developer from the beginning, the team can develop a cohesive concept and establish a suitable budget. The ideal situation is to involve the design team in the development of a master plan. The design firm is responsible for- and compensated for- generating ideas for utilising the site, accommodating future growth and expansion, and phasing of development. IN THE BEGINNING Hotel developers often have in-house staff capable of producing conceptual plans for hotel and resort projects. Such drawings need to be examined carefully to make sure the program is complete. An architectural firm with considerable hospitality expertise can review conceptual drawings with an eye for programming and point out what is missing. Once any programmatic or area adjustments are made, the preliminary concept can be refined into a schematic design. It is critical that the architect is brought in as early as possible, even with a fully defined program. Failing to evaluate both the program and the developer-provided conceptual design means that time and money will be lost as problems surface later in the design process. CAN YOU VISUALIZE IT? Project imagery boards help all participants visualise design direction. After meeting with the client and listening intently, the architect can begin researching and gathering images that reflect the developer’s vision for the project. Image boards with architectural, landscape and furniture depictions convey the atmosphere and aesthetic of the project. The development team can determine if these images represent their ideas about the project, or if ... Free Essays on Mastering Hotel Design From Beginning To End Free Essays on Mastering Hotel Design From Beginning To End A developer’s vision for an out-of-this-world resort is often much grander than the real-world budget will allow. This hard reality demands a hotel design team capable of making the vision affordable. A key step in making a project affordable is involving the major design team members at the very outset of the project. When an experienced architect joins with a developer from the beginning, the team can develop a cohesive concept and establish a suitable budget. The ideal situation is to involve the design team in the development of a master plan. The design firm is responsible for- and compensated for- generating ideas for utilising the site, accommodating future growth and expansion, and phasing of development. IN THE BEGINNING Hotel developers often have in-house staff capable of producing conceptual plans for hotel and resort projects. Such drawings need to be examined carefully to make sure the program is complete. An architectural firm with considerable hospitality expertise can review conceptual drawings with an eye for programming and point out what is missing. Once any programmatic or area adjustments are made, the preliminary concept can be refined into a schematic design. It is critical that the architect is brought in as early as possible, even with a fully defined program. Failing to evaluate both the program and the developer-provided conceptual design means that time and money will be lost as problems surface later in the design process. CAN YOU VISUALIZE IT? Project imagery boards help all participants visualise design direction. After meeting with the client and listening intently, the architect can begin researching and gathering images that reflect the developer’s vision for the project. Image boards with architectural, landscape and furniture depictions convey the atmosphere and aesthetic of the project. The development team can determine if these images represent their ideas about the project, or if ...

Market Segmentation and Product Positioning Term Paper

Market Segmentation and Product Positioning - Term Paper Example By the year 2006, the company has become amongst the most popular beer company in the African region (Smit, 2009). This was as a result of aggressive marketing of the beer by the company. This implied that advertising was exceedingly an essential factor for the success of the product. In fact, by the end of 2008, the beer was sold across the whole continent. Up to around 2010, most of the big cities and small town dwellers loved the beer at the bars and lodges. Frequently, joined by competitive alcoholic drinks, the beer has decreased in popularity. Currently, the company’s products are consumed at one billion beers rate per each single day. The company headquarter is located in Lusaka, in Zambia. It is a large firm and has many facilities and structures in different regions across the world. In addition, our company operates in seven nations, specifically in the northwest. The BERVET Company owns three manufacturing facilities with more than twenty five sales locations. The f irm is the largest beer company in the northwest region of Africa. The company offers a wide range of beer brands and services that makes it attractive to its customers. Some of the known brands include kegi, chura, and kiboko among many others. The company has several foundations and programs to assist in various services. For instance, the company has partnered with an LGC company which is an NGO to offer health services. We also support various corporate initiatives that empower girls and women around the region through economic support. We are also focused on providing services on sanitation and water to people who cannot access them. Vision The company is committed to continual renewal so that individuals, organizational structure, facilities, products, systems and our partnership remain dynamic. Mission statement BERVET produces high quality; alcoholic products with a vision of becoming the leading company in Africa by 2015. We are focusing on maintaining our customers as an a sset in expansion mission of the company. We are, therefore, committed to winning our customers loyalty to BERVET products forever. Market target BERVET targets the European market. The market segment for our company includes retailers, wholesalers, the private sector, the government and the individual customers. The company target customers by having specific lines in Europe. We expect our sales to be exceedingly high bearing in mind the variety and quality of our beer that we offer. This is because BERVET plans on reducing prices and opening more outlets for the drink in the region. We are targeting the big restraunts, bars, and lodges. However, there are some essential economic factors that will affect our products that include taxes, economic trends, and the rising energy prices. The legal factors include legislation and regulations on the operations of the business and government initiatives. Also, control from the government might affect the operations of the business. Environ mental factors might also affect the market, but some are uncontrollable like natural disasters and calamities such as fire, earthquakes, and floods. Having identified the market and the factors that might affect these will help in proper planning for strategies like price, promotion and distribution. We must come up with pricing strategies that will aid in profit maximization, current revenue maximization, and maximization of quantity, quality, and profit margin,

Communication in the Nursing Profession Essay Example | Topics and Well Written Essays - 2000 words

Communication in the Nursing Profession - Essay Example Communication may be verbal, non-verbal, or inferred through the actions that a nurse may take or avoid. Communication may be a single sentence that begins with the sender, but the receiver is the integral part of the process where the message is interpreted and placed in context with a larger discourse. Communication is ubiquitous and pervasive. Every bit of information that is transferred from nurses to the world around them comes through some form of communication. In today's fast paced world of nursing, where accuracy and time can make the difference between success and failure, communication becomes the most critical component driving a patient's outcome. The structure of a health care setting today is far more inter-dependent than at any other time in history. Cultural and social diversity have made the communications between nurses and patients at risk of miscommunication, but has also presented nurses with the opportunity to be more articulated and meaningful. Communication skills are an area where it is sometimes difficult to measure, yet there are always issues that warrant improvement. In addition, knowledge is passed from nurses, specialists, and physicians through the act of communicating. It is one of the single most important activities that a health care worker engages in. Technology has presented nurses with new opportunities and methods of communication, though there is always some resistance to change within any group. This paper will evaluate some of the current literature in regards to communications among the nursing profession. By knowing what technologies are available, the current thinking on communication, and th e impact of culture and diversity, nurses can elevate the status of their communications and get more value for the time that they spend communicating Literature Review. Bedside Manner Some of the most prevalent and important communications for a nurse takes place between the nurse and the patient. Known traditionally as bedside manner, these may be critical instructions on self-care, or may be the casual words that offer the patient hope, support, comfort, and esteem. A nurse may be viewed as being positive and caring by being compassionate, genuine, and sympathetic, or alternately display the negative traits of arrogance, rudeness, or indifference (Person and Finch 6-7). This alters not only a patient's view of the hospital and its level of care, but may also have more lasting implications. According to Person and Finch, "the patient's perception of provider bedside manner impacts health status, satisfaction, and compliance" (Person and Finch 1). A nurse may need to communicate instructions that are necessary to maintain the patient's follow up care after they have been discharged from the hospital. This may be in a context where death, illness, and family wishes need to be considered from a cultural vantage point. The nurse may be the most vital actor in explaining and clarifying the information that the physician gave a patient during a hurried period of anxiousness (Ufema 70). The nurse can bridge the critical gap between 'cure' and 'care', and begin to communicate in terms of peace and closure, rather than the more technical language that might be expected from a physician (Ufema 70). If the